With an objective to “do more” for its customers, the Guyana Telephone and Telegraph Company (GTT) on Friday morning, officially opened its third Customer Experience Store on Brickdam, Georgetown.
The tone was set for an eventful morning at the new Customer Experience Store, which formally housed the GTT Blackberry store.
GTT’s CEO Justin Nedd and Telecommunications Minister Cathy Hughes cut the ribbon to offically launch the new Customer Experience Store in the presence of GTT Head of Marketing Allison Dundas at the 55 Brickdam location on Friday
The Company’s head of Marketing, Allison Dundas, reminded of the ongoing re-branding exercise over the last year-and-a-half.
“This is the third Customer Service store launch; we launched at Forgarty’s, the Giftland Mall and now our 55 Brickdam location, formally known as the Blackberry Store. It’s about the colours, the ambience that the customer will experience,” she said.
She explained that when a customer visits these stores; they will be able to do all of their GTT businesses in an atmosphere that is comfortable and friendly.
“We are making life easier for our customers,” she said.
Dundas announced that persons who own a GTT cellphone are able to do so; to help make his/her life easier.
“You can sign up for MMG. You can pay your GTT, water and electricity bills, your Courts and Singers bills. You need not come stand in a long line, because it takes time and money,” she said.
GTT’s Chief Executive Officer (CEO) Justin Nedd noted that the company is coming through a period of immense changes. What can be expected, he said, is a much brighter, customer centric store.
He explained, “What you can expect is a more engaging environment. We’ve done an awesome job with making the store more customer centric… this is really the signature of what we will do in the future… we are looking at rolling out more products, more offers, more Internet, faster Internet over the next 12 months.” He said it is a commitment to Guyana and the company’s improvement in service, not only in store, but in call centres and any customer service touch point.
During the opening, the telephone company also launched its Christmas promotion.
“We have handsets that are on sale, selective devices that are on sale. And whatever the cost of that handset, we give you back in top up.You don’t have to worry that you’ve spent $15,000-$20,000 on a phone. We give that money back to you in top up along with free data. Those are some of the great things that are being done for customers this Christmas,” Dundas said.
The head of marketing reminded that customers work hard for their money and value what they spend “that’s why we provide quality service and at this time, we want to give back something to you,” she stated.
