2-day installation guaranteed for GTT’s business customers

…free 1-month, free installation if not connected in 48 hours

GTT’s Business Solutions has recorded massive support for its relatively new conneX service from small and medium-sized businesses (SMBs). According to the company, over 4000 businesses have subscribed to the service since it was launched in April 2022, less than ten months ago, and 90 percent of those subscribers have been installed within 48-72 hours.
The company is now promising that customers who do not get installed within a minimum of two days would get one month’s free service in addition to free installation. Chief Operating Officer (COO) of Business Solutions, Orson Ferguson, has said GTT is doing its utmost to reliably connect its customers, as the company continues to make transformative changes to further pivot in the role of a 21st century customer-centric organisation.
“We have made bold promises to our customers, and we continue to make positive adjustments to ensure that we honour our commitments in a transparent manner. If we cannot have the customer’s service installed within 2 days, we are holding ourselves accountable,” Ferguson said.
In addition to ensuring customers are quickly connected to the internet, Ferguson noted that the company places a high priority on delivering the best after-sales service and ensuring businesses receive the quality of connectivity necessary for their daily functioning.
“Not only have we increased our speeds by over 200% since we introduced the service less than ten months ago, but we have also introduced a dedicated support line so that our customers can contact us easily”.
He added that Business Solutions has been getting consistent customer satisfaction scores of over ninety percent.
“We also recently launched our business mobile postpaid plans, which give the customer unlimited data, talk, and text, and includes free roaming in the USA, Latin American and Caribbean. The first for Guyana,” he said.
The Business Solutions team has recently been recognised as the Georgetown Chamber of Commerce’s (GCCI) Large Business of the Year for 2022 because of its exceptional performance, including engaging the Private Sector and the Government on numerous national causes.