Thirty Police officers, who will soon undergo a quality management training programme, participated in an orientation session on Friday, at Texila American University (TAU), Plantation Providence, East Bank Demerara.
Quality management encompasses all of the functions of the organisation that creates and provides high-quality products and services that meet the expectations of consumers and create ultimate satisfaction.
Upon successful completion of this programme, the officers and ranks will be able to enumerate total quality management concepts like customer focus, leadership, and continuous process improvement; analyse different quality management frameworks; elaborate on different types of reliability; process capability, and the significance of statistical process control for effective management of quality, among other gains.











