Dear Editor,
NIS is again in the news regarding its lackadaisical approach in dealing with pensioners – failing to realise it is the pensioners who kept them in their jobs. NIS employees should be focusing on their relations with the public being professional.
As an NIS pensioner resident overseas, I use its website (which is very useless) which facilitates chatting with an agent. I tried on several occasions to chat with an agent to have my concerns addressed; unfortunately, no-one was available. I even sent messages and still received no response from NIS, what an intolerable situation. Hopefully, the CEO would take note of these irregularities, and try to eliminate them.
The other consideration that needs attention is the submission for overseas NIS life certificate electronically via scan png image, which is faster and safer than postage.
Sincerely,
Albert Persaud
