The Cheddi Jagan International Airport Corporation (CJIAC), in collaboration with the Guyana Tourism Authority (GTA), on Wednesday wrapped up a two-day workshop on housekeeping with 25 of its Airport Custodians.
The workshop, held in the Airport’s Boardroom, focused on international cleaning procedures and practices, and customer service, in keeping with the Airport
CJIAC CEO, Ramesh Ghir, delivering remarks to the custodians during the workshop
management’s mandate to maintain the provision of a high quality of standard and service to airport users. The workshop was facilitated by Susan Issacs, who has over 20 years in the hospitality sector.
Participants were also briefed on how to use the cleaning equipment correctly and safely; proper usage of cleaning agents and chemicals; ways to handle conflicts with airport users, and the practise of basic communication etiquette.
Cognizant of the fact that cleanliness is key to the airport’s operations, Ramesh Ghir, CJIAC Chief Executive Officer, in delivering opening remarks, underscored how critical the Custodians’ role is within the airport’s operations.
“First impression counts, and you must see yourself as ambassadors, not only of the airport, but the country at large. Give of your best at all times, and take pride in what you do,” he admonished the Custodians.
The workshop is a series of programmes earmarked for Custodians for the year.
Michelle Clarke, a Custodian Supervisor, found the workshop to be uplifting, “I thought it was just going to be about cleaning, but it was more than that. It reinforced my commitment to the job.”
Marika Dawson, employed as a Custodian for over a year, revealed, “It was an excellent workshop, and I can’t wait to learn more in the future.”
Following this successful collaboration with GTA, plans are in the making for workshops to be held with the taxi drivers and Red Cap operators next month.
