Demerara Mutual Life attains ISO 9001 Quality Management System certification
Demerara Mutual Life Assurance Society Limited, one of Guyana’s oldest and largest Insurance Companies has recently attained its ISO 9001:2015 certification.
The scope of Certification issued to Demerara Mutual Life Assurance Society Limited (DMLAS) is The Design, Development, Sale, and Servicing of Individual and Group Life Assurance Policies, Health Insurance Policies, Pension Plans, and Mortgage Financing in Guyana, Grenada, St. Vincent and the Grenadines, and St. Lucia.
DMLAS is a pillar of the Guyanese community and a trusted partner for financial security in Guyana and across the Eastern Caribbean. DMLAS offers a wide range of financial products to meet your individual needs. Whether you’re seeking to protect your family with life insurance, plan for a stress-free retirement with an annuity, or safeguard yourself from unexpected medical bills with health insurance, DMLAS has you covered. We can also help you achieve homeownership dreams with competitive mortgage rates through their reliable mortgage lending programme.
The Certificate was handed over by CEO of Global Compliance Service Guyana Inc. Candelle Bostwick to Chairman of the Board of Directors, Demerara Mutual Life Ronald Burch-Smith
Achieving the ISO 9001 certification, an internationally recognised standard for quality management systems, signifies their commitment to continuous improvement and exceptional customer service across all of their operations in Guyana and the Eastern Caribbean. The ISO 9001 framework emphasises streamlined processes, leading to faster response times for customer inquiries, policy issuance, and claims processing.
Senior members of the team at the handing over ceremony
Customers can expect a more streamlined, consistent, and customer-centric experience as we will actively seek your feedback to improve our services and constantly evaluate and refine product offerings to better meet your evolving needs. By achieving ISO 9001 certification, DMLAS demonstrates our dedication to providing exceptional customer service, continuous improvement and upholding the principles of quality for your financial security.
The DMLAS expressed its sincere appreciation to Guyana National Bureau of Standards (GNBS) for guiding the staff through the certification process and Global Compliance Service Guyana Inc. for recognising its efforts in implementing and maintaining a quality management system that aligns with international standards.
