Emerge BPO admits to dismissing hundreds of employees

Guyanese Business Processing Outsourcing (BPO) company Emerge BPO on Thursday admitted that it was indeed reducing its staff in Guyana.

Guyana Times first reported on Thursday that hundreds of employees would soon be without jobs as the company on Tuesday served employees with termination letters stating that it was downsizing its operations in Guyana.
According to one of the letters seen by this publication, the company stated that one of its largest clients recently pulled its contract which would see the company losing millions. As such, Emerge stated that it would be unable to pay employees and planned to downsize its operations in July.
In a statement issued to the media on Thursday, Emerge BPO said it would maintain its operation in Guyana but would be downsizing.
“Business decisions such as these that directly impact the lives of employees are extraordinarily difficult; as such, the company has already consulted with the Ministry of Social Protection, Department of Labour and remains compliant throughout the process,” the statement said.
According to the company, it is working overtime to ensure that the transition of the affected staff is smooth, and it is committed to providing full separation remunerations, and other benefits for those staff.
“The company shall continue to do all in its power to minimise these jobs displacements,” it added.

Emerge BPO, Middle Street, Georgetown, is a nearshore leader in customer management, back office and transaction processing services that opened in Guyana in July of 2008.
Just recently, Chief Executive Officer (CEO) of Emerge, Heidi Solomon-Orlick and the company’s Vice President of Operations, Dalgleish Joseph, announced an expansion with investment in a new campus located at Camp Street, Georgetown.
Expected to be completed at the end of 2019, the expansion was targeting some 1500 to 2000 employees with 3000 more to be added within the next five to 10 years.
After revealing that Guyana is 30 to 35 per cent cheaper than any other nearshore destination for outsourcing, Solomon-Orlick had said that Emerge was in talks with several prospective clients about business.