Eureka Lab launches Guyana’s 1st online patient portal

In its quest to ensure continuous, efficient and reliable medical services to all, Eureka Medical Laboratories (EML) on Tuesday launched its online patient portal.
This new portal, which was officially introduced to clients and stakeholders by way of a virtual Zoom launch, allows patients who use the Lab’s service to view their results online.
The Board of Directors and Management of EML have recognised the need for test results to be conveniently accessible, and have therefore implemented this added feature on the laboratory’s website.
Speaking during the launching event of the portal, Chief Executive Officer (CEO) of EML, Andrew Boyle, stated that the new portal not only allows for quick and convenient access to test results, but is also highly confidential.
“Eureka continues to stay ahead of its competitors by not only offering quality, reliable and caring medical services, but those that you can access easily”, Mr. Boyle said.
Boyle boasted that the system allows patients to access results for tests conducted up to 20 years ago or more. “Once it’s in the system, you should be able to access all of those results; and in that case, you can compare your PSA or cholesterol levels over the years, to see how things would have evolved”, he posited.
The CEO explained that the portal is protected by cyber security technology that guards against any external threats.
According to Laboratory Manager Nazara Roach, EML is now the first Medical Lab in Guyana to introduce an online patient portal, which she noted can be accessed 24/7.
In addition, EML’s Marketing Manager Latoya Croker, who gave a detailed presentation on how to sign up for the portal, stated that patients must first register using their email addresses at the EML office when they go to make an appointment or conduct a test. Following this, the patient would be sent a link for verification, after which he/she would need to set a password to begin viewing results.
Currently, this feature is available at Eureka’s Georgetown and Berbice branches, even as the company moves to expand this service to its other offices countrywide.
Croker highlighted that, in some critical cases, a patient may not see their information on the portal right away. “So, you might want to know, ‘What if I don’t see my results on the portal?’” Now, that can mean that your results may be critical and we would have to speak with you before releasing the results on the portal. For example, if it’s an HIV or a positive test result of some kind, our technicians would reach out to you first before uploading the results onto the system,” she explained.
The patient portal is currently live, and can be accessed at www.eurekalabgy.com. All results are available for download in PDF format. It should be noted, however, that hard copies would still be made available to patients upon request.
Stakeholders in attendance at the online launch praised EML for this initiative, noting that it would greatly revolutionise the way medical results are issued and accessed in Guyana.