GovConnect app launched to transform public service delivery

The Government of Guyana has unveiled GovConnect, a new digital appointment system designed to streamline citizens’ access to public services, the Minister of Public Service, Zulfikar Ally, announced on his official Facebook page on Tuesday.
In his post, Minister Ally said the system, now integrated into the Ministry of Public Service, Government Efficiency and Implementation, was developed “with citizens in mind” and represents a significant milestone in enhancing service delivery across Government.
The mobile application, he noted, allows users to book appointments quickly and conveniently, helping to reduce wait times and improve overall efficiency in accessing public services. The GovConnect app is available for download on both the Apple App Store and Google Play Store.
“In keeping with President Ali’s and the PPP/C manifesto promise of better and more efficient service delivery to citizens, GovConnect makes it easier for citizens to access public services…” the Minister wrote, adding his appreciation for the National Data Management Authority (NDMA) team responsible for the development and implementation of the app. He also urged citizens to remain engaged, noting that the system will eventually be rolled out across all Ministries of Government.
The launch of GovConnect aligns with a broader digital transformation agenda being pursued by the Government under President Dr Mohamed Irfaan Ali, aimed at improving efficiency, transparency, and responsiveness in public service delivery.
In recent months, Government departments have accelerated efforts to digitise services, including the rollout of online appointment systems in healthcare and upgrades to other electronic service platforms. For example, an online pilot booking system for patient visits was launched at the Festival City Polyclinic to reduce waiting times and modernise healthcare access.
Officials have also introduced upgraded e service platforms in other sectors, such as immigration services, which now allow citizens and non nationals alike to access key functions digitally without the need for in person visits.
Experts and Government stakeholders say these initiatives reflect a broader vision of a digitised, people centred public service, with digital platforms complementing existing procedures to make interactions with Government more efficient and user friendly.
This push has been emphasised through strategic administrative reforms and public servants’ training to ensure capacity building keeps pace with technological adoption.
The NDMA, which developed GovConnect, has previously collaborated with Ministries on other technology solutions, such as a mobile application for labour disputes, demonstrating an ongoing push toward digital service platforms across Government agencies.
Public reaction to digital service delivery initiatives has been mixed, with many citizens welcoming the convenience and potential for reduced bureaucracy, while some advocates have called for stronger data protection measures and greater public education on how digital systems operate.
Nonetheless, Government officials maintain that digital transformation remains a priority and that GovConnect represents an important step toward a more efficient and responsive public sector, particularly for citizens navigating everyday interactions with Government agencies.