GPHC introduces 24/7 Help Desk to enhance patient- staff experience

The Georgetown Public Hospital Corporation (GPHC) has introduced its cutting-edge 24/7 Help Desk/Orange Office to prioritize patient-staff experience.
This state-of-the-art facility, operating 24 hours to cater to the diverse needs of citizens, is poised to become the central hub for information and assistance within the hospital.
The Help Desk is staffed by a team of professionals who are committed to ensuring a positive and efficient healthcare experience for all. From providing essential directions and patient updates to facilitating seamless access to various hospital services, the Help Desk stands as a beacon of support for patients and their relatives and visitors.
In addressing a broad spectrum of inquiries, the Help Desk will play a pivotal role in fostering open communication. Further, it welcomes patients and staff sharing recommendations and commendations, or addressing any complaints relative to the hospital’s service or staff.
“This ensures that our commitment to excellence is upheld, and every concern is met with understanding and resolution”, it has been said.
For convenience of the public, the Help Desk offers multiple channels for engagement. “Whether through a direct call using the numbers provided in our informative flyers, convenient messaging via WhatsApp on our dedicated number, detailed inquiries through email at the provided address, or in-person assistance at the vibrant Orange Office located at Gate # 1 – Main Gate on New Market Street – the Help Desk caters to varied preferences.
“The Orange Office, serving as the heart of assistance within the hospital, is a welcoming space for those who prefer a personal touch. The location ensures that visitors have access to the support they need, coupled with the warmth and empathy that defines the Georgetown Public Hospital experience”.
GPHC is encouraging patients, staff, and the public to engage the Help Desk.