GTT billing issues lead to disconnection of over 1000 internet services

– services restored; stores may need to re-open to deal with transactions

The internet service of over 1000 Guyana Telephone and Telegraph Company (GTT) customers was disconnected on Thursday although they would have paid their bills before the specified due date.

In a statement to the media, the company apologised to the customers whose internet service was disconnected and would have restored their services in a timely manner.
“Having started the process of vetting claims of payment against proof provided, some 1200 customers would have had their internet service restored on Thursday,” the CEO of the telephone company, Justin Nedd stated.
For these customers, no reconnection fees nor penalties were applied.
“We are actively examining our payment system to see where something went wrong. But in the interim, we could not in good conscience leave our customers without internet service for an extended period of time – especially now, knowing that so many of us are at home needing to maintain connections with others,” Nedd acknowledged.
GTT would have closed its stores weeks ago, as part of its continuous efforts to ensure the health and safety of customers and staff amidst the growing threat from the COVID-19 pandemic.
To this end, customers were redirected to several other points of payment to support physical distancing and e-commerce as the country tries to manage the spread of COVID-19.
Nedd hinted that GTT may need to re-open its stores in the interest of handling transactions directly in order to prevent another mass disconnection despite on-time payment.