GTT connects over 95% business customers with conneX

GTT’s Business Solutions, from January, has connected over 95 per cent of its small and medium-sized businesses to conneX – its internet solution – within a two-day period.
Among the areas connected were businesses on the East Coast and East Bank of Demerara, Georgetown, New Amsterdam, Rose Hall & Canje, Berbice.
Chief Operations Officer (COO), Orson Ferguson said that many SMBs are registering for the service, and the company is rapidly growing it’s already more than 4000 customers enjoying conneX.
“We are listening to our customers and we are responding with our actions. We were asked to provide more speed, a faster service; and we are delivering on our promise to do that, quickly too.”
Additionally, Ferguson added that there have been many internal changes to ensure that the company delivers a consistent best-in-class experience to its customers.
“Change is important to us and we are ensuring that we continue to make positive changes that will result in the happiness and satisfaction of our customers and we are really improving our service in every way to that.”
In January the company promised that all its customers would be installed within two days and said that had that not been the case in any instance, the customer would receive free installation and one month of free service.
The COO said that Business Solutions would be holding on to that promise. He added that GTT is reliably connecting its customers as it pivots into the future.
In December last, the company was awarded GCCI’s large business of the year for 2022, based on its outstanding performance.