GTT Fibre to offer increased speed at reduced costs

The Guyana Telephone and Telegraph Company (GTT) has announced a complete rebranding of its Blaze service to an upgraded GTT Fibre, using advanced broadband technology to provide more bandwidth at reduced costs.
At the Pegasus Hotel on Thursday, the telecoms giant announced that Fibre replaces the Blaze service, and will see customers immediately benefiting from enhanced speed at lower prices.

Customers have already been upgraded to GTT Fibre for free, with the new plans of Fibre50, Fibre100, and Fibre150 providing more than double the speed of the previous Blaze plans. Those on the Ignite (10Mbps), Flaming (20Mbps) and Inferno (50Mbps) plans have been moved to the Fibre50, Fibre100 and Fibre150 plans.
Chief Operating Officer Eshwar Thakurdin has said they are adding new equipment to offer better Wi-Fi range and reliability. With the optional Plume Home Pass Wi-Fi mesh, the signal will be consistent in every corner of a building.
“With just a few Plume pods you plug into electrical outlets around the home, you’re always connected with the highest speeds anywhere in your home. This Wi-Fi service also comes packed with other frills, like parental control, so you can restrict what your children can access, or limit their screen time,” said Thakurdin.
With GTT Fibre comes the reintroduction of battery backup. Business customers on BizFibre have also benefited from new plans that offer increased speeds at no additional cost. The previous plans of Biz25, Biz75 and Biz300 have been upgraded to Biz50, Biz100, and Biz500 respectively, which means a speed increase of up to 200 per cent.

Free speed upgrade
Meanwhile, DSL customers will get a free speed upgrade and/or reduced monthly cost. Now customers will get at least double their current speeds, and in cases where it cannot be upgraded, the price will be reduced.

“Coupled with other digital or cloud services that we provide can translate into better productivity and better returns. The introduction of GTT Fibre is one way we are working to deliver on our promise to reliably connect our customers with the best available technology on fibre optics. We’re the first to bring the fibre technology to the Guyanese people, and will continue to be transformative for Guyanese homes and businesses.”
The Chief Operations Officer was keen to note that this rebranding comes at a time when it is critical to stay connected. Recognising the need for greater broadband power and speed was the driving force behind Fibre.
By the end of this year, GTT is seeking to have 10,000 more homes accessing GTT Fibre, in addition to their 75,000-customer base.

Investments
Chief Executive Officer Damian Blackburn emphasised that the telecoms company has always been at the forefront in the sector, with the first to offer voice calls, international fibre link, internet connectivity; and fibre with Blaze. This launch is an investment of $2 billion to upgrade existing framework and rolling out to new areas.
“GTT has already invested $17 billion in Fibre technology to bring our 21st Century highways’ vision alive. Lots of noise happens in competitive markets, but the facts speak for themselves. Nobody comes even anywhere close to matching this financial commitment to Guyana to build these 21st Century highways,” the new CEO underscored.
According to him, these plans set the stage for future innovation in providing a 21st century telecommunications experience to customers, communities, and the country.
“With GTT Fibre, we are leveraging the power of this latest cutting-edge technology to ensure that Guyana and its people can realise 21st century opportunities in their homes, businesses and communities, with access to the best available technology. GTT Fibre will be transformative in a multiplicity of areas as people connect virtually to each other and to organisations with which they interact more and more. A reality we are keenly aware of, thanks to the COVID-19 pandemic.”
Customers have been reassured that the company has undertaken a commitment to improve its services in taking action where the delivery is flawed or below par.
“We will acknowledge where we need to do better, take immediate action to improve customer experience; and show through our actions and not our words that we will bring our mission and promises to life at speed. A clear demonstration of this is our customer experience enhancement plan – Customer Care – I acted immediately by recruiting and training 40 new team members,” Blackburn added.
GTT has made WhatsApp and E-mail billing available, and will be working during the rest of this year to encourage adoption of this secure and eco-friendly solution. MMG agents have been increased by 30 per cent, where persons can pay their GTT bills for free. With the installation of bill payment kiosks in their stores, queue time has been reduced.