With efforts to meet its new goal of becoming a 21st century customer-centric organisation, GTT on Friday hosted a small graduation ceremony for 20 new additional call centre agents at its 79 Brickdam, Georgetown headquarters.
Reminding that one of the company’s three promises is to reliably connect its customers, Chief Executive Officer at GTT, Damian Blackburn said the event is just the beginning of many more improvements the company has in store for its customers.
A section of those who graduated from GTT’s customer care training
“We are endorsing 50 per cent of the workforce required to achieve our goal and with this new milestone we look forward to it reducing customer’s wait time when contacting our Customer Care department,” he said.
Meanwhile, Director of Customer Care at GTT, Shem Erskine congratulated the group on successfully completing the training course with the company. “With this new addition to our team, I am positive that we will be able to better serve our customers in a timely manner,” Erskine said.
Best graduating trainee Gem Griffith receiving her certificate from GTT Customer Care Director Shem Erskine
He highlighted that some 20 additional persons are expected to be trained within weeks to come. “As promised, our objective is to better serve our customers. We have listened and we are moving apace to fulfil that goal.”
The 20 new agents all expressed delight to start their new roles at the telephone company. The training took place over a four-week period at the GTT Headquarters and was led by Monique Chance and Nkrumah Prince.
GTT is a fixed Local Exchange Carrier (LEC) based in Guyana, South America. It is the largest provider of telecommunication services in Guyana with a subscriber base exceeding three hundred thousand in a country with an average population of seven hundred thousand. GTT’s mission is to pivot the company to become a 21st century customer-centric organisation.
