Dear Editor,
A Rohan Singh asked recently “Can GTT explain why this is so?” Rohan penned his letter titled “Poor internet service.” He enumerated his issues: very poor and unreliable internet service; social chats such as BBM, Skype, Whatsapp are … a pain and disaster to endure; and “we cannot send/receive messages, pictures/images, videos or simply have a video chat.”
Compounding his frustration is that he and so many others are subscribing to the DSL service (Bronze plan – $5000), but over the past five months, they have been robbed, cheated and made victims of a very weak and slow internet service, which GTT claims to be “high speed”. He added that, “We are paying for a service every month which we cannot enjoy and be satisfied with.”
Let me add my bit in support of Rohan’s message.
We need to remember that this is the age of rapidly advancing technology. The problems listed should have been teething issues, long resolved years ago. Other countries do not have these issues. If and when some negative anomaly comes up, the customers are refunded. I note that GTT is very quick to disconnect their already ‘way under par’ service, but never willing to discuss re-funding for not delivering.
During the Jubilee ‘mayhem’ many visitors were shell shocked at what we refer to as normal, that is, slow and intermittent service. I went through the futile customer service ordeal in front of a visitor, and she was aghast. The case was where I was not getting my paid service, and yet, after a lengthy delay, I was told that my service should be okay, as ‘nothing untoward was showing up.’ I was then referred to the DSL technicians and given reference numbers for three ‘broken down services’ that I was reporting at the time – one in Mon Repos and two in Annandale. That was like one week ago, and up to this point, I am yet to be contacted. That is vintage and quintessential GTT.
So we either go to the court and sue for refunds and ask for compensation on breach of contract (Guyanese are very dormant as most of us are just in-transit here – we are awaiting sponsorship maturity), or we endure.
The next time I comment on this matter, I will list the numbers where the defective service is ongoing, as well as the reference ones I was given. GTT, for me, is doing guesswork; they (their technicians) are doing what they know not (about).
Sincerely,
Rayon Gaffor
