GTT will be launching a monthly live chat platform under the theme “Real Talk” to connect and engage with its customers.
Chief Executive Officer Justin Nedd has said this new forum would allow for live communication with the public, to keep them informed about relevant topics such as liberalisation, Blaze service roll out, customer experience, and a number of other related matters.
He is quoted in a press release as saying, “This direct channel will provide full transparency as we extend the same spirit of open dialogue shared with the media.”
Nedd explained that GTT did not just change its tagline to ‘Do More’, but is changing the way the company interacts with its customers.
“Our VP of Customer Experience, Orson Ferguson, and the team are doing a great job by doing pulse checks via customer surveys; sending gentle reminders on bill payments, sharing product information as well as helpful tips on services,” said Nedd.
He reminded that GTT’s vision is to improve the life experiences of customers by unlocking innovation through applications and infrastructure to every home and business — a vision which he said is more like a promise to the people of Guyana.
GTT is expected to roll out its first “Real Talk” live chat forum on its Facebook Page on March 08, 2019 at 14:00h. The company is encouraging the public to like its Facebook page to be a part of the discussions.