GTT working to improve image in Berbice with better customer relations

The Guyana Telephone and Telegraph Company (GTT) is expecting to improve customer relations in Regions Five (Mahaica-Berbice) and Six (East Berbice-Corentyne) with the appointment of a Manager of Business Development for its New Amsterdam branch.

The network provider recently met with members of the Private Sector and regional representatives during a stakeholders’ reception at which New Amsterdam Mayor Winifred Haywood; President of the Upper Corentyne Chamber of Commerce and Industry, Krishnanand Jaichand; President of the Berbice Chamber of Commerce and Development Association, Ryan Alexander; and GTT’s Chief Operations Officer of Business Solutions, Orson Ferguson, were present.
At that meeting, Ferguson highlighted some of the initiatives the company has embarked on to address the issues affecting the business community in the two regions, while noting that GGT’s role is more like a facilitator.
In this light, he pointed out that, from GTT’s perspective, businesses should be able to compete both domestically and internationally “…to ensure that businesses and business owners can focus a little more on the things that are important to them,” Ferguson said.
Newly appointed Regional Business Solutions Manager Carolyn Sawyer has said her priority would be to implement a business care strategy for the East Berbice area, as this would allow for swift responses to issues, or to opportunities that may arise.
GTT, she related, is seeking to positively transform its relations with the various sectors, such as oil and gas, non-governmental organisations, Government agencies, and customers.
Sawyer noted that GTT is aware there is a need to improve its service in Berbice. In order to achieve this, the new manager said, she would be making weekly site visits to customers, and more so plan to implement a business care strategy for Berbice. This, she said, would allow for swift responses to issues or opportunities that may arise.
Sawyer has said GTT would be partnering with the Chambers of Commerce and other stakeholders in various events.
“We will also be employing more technical staff to assist with the resolution of faults and (provision of) faster service delivery. We will also upscale technical staff to perform functions that would have otherwise been delayed as a result of having to schedule a team from Georgetown,” she has said.
Sawyer has said GTT would also be improving existing infrastructure to ensure a better customer experience. This, she added, should improve preventative maintenance work.