Guyanese-owned Express International joins Prestigious OA500 Global BPO Rankings

Beneath the layers of greatness that make up the outstanding Express International Inc is the historic achievement of becoming the first and only 100 per cent Guyanese-owned and managed firm to secure placement in the prestigious OA500 2025 Index—a premier business process outsourcing (BPO) provider.
In reaching this remarkable milestone, Express International Inc brings more than 10 years of expertise as a premier BPO provider, specialising in omni-channel support across multiple industries.

Registered in the United States (US) with offshore offices in Guyana, the company offers native English-speaking professionals at a fraction of US labour costs—enabling businesses to scale efficiently while maintaining quality and regulatory compliance.
The company was ranked No. 1,341 among over 3,000 verified outsourcing providers worldwide—an impressive milestone that underscores both its performance and Guyana’s expanding role in the global outsourcing industry.
This achievement comes as Guyana continues to emerge as a compelling alternative in the global BPO landscape, offering a stable business environment, strong English-language capabilities, and a growing talent pool.
Express International’s recognition helps position the country as a viable destination for international businesses seeking outsourcing solutions.
This recognition places Express International alongside industry giants like Teleperformance (ranked #1 globally) and Qualfon (#77), which maintain substantial operations in Guyana but are foreign-owned.

Unlike these multinationals with 10,000+ seats, Express International has earned this distinction with fewer than 300 seats—demonstrating that specialised expertise and service quality can effectively compete with scale.
Following this major achievement, Ken Deocharran, Chief Executive Officer (CEO) of Express International, stated that the recognition signifies much more than a numerical ranking—it reflects the company’s commitment to excellence and its growing influence in the global outsourcing landscape.
“This recognition represents more than just a ranking—it’s validation of Guyana’s potential as a world-class BPO destination and our company’s commitment to excellence,” he said.
He added, “We’ve built our reputation by delivering specialised solutions in the US Transportation, Trucking, and Logistics sectors, where our clients have achieved documented savings of millions of dollars while improving operational quality. Being recognised globally while remaining 100 per cent Guyanese-owned is a testament to the talent and dedication of our team.”
The OA500 Index, published by Outsource Accelerator—the outsourcing industry’s leading authority—provides an objective, data-driven assessment based on multiple factors, including service quality, operational efficiency, innovation, and market visibility. Express International’s inclusion highlights the company’s exceptional client outcomes, and positions it for accelerated growth.
Express International has established itself as a specialised partner for US clients seeking high-quality, cost-effective solutions without compromising on service excellence. The company’s unique approach combines native English proficiency, cultural alignment with US business practices, and deep domain expertise—particularly in background screening, transportation logistics, and customer experience management.
“While the rankings naturally favour companies with larger scale and global footprints, our inclusion demonstrates that specialised boutique providers can deliver exceptional value,” added Deocharran. “Our clients consistently report not just cost savings of 40–50 per cent, but also quality improvements and strategic advantages that transform their operations.”
Since 2013, the company has evolved from transportation industry support to a full-service BPO catering to background screening, logistics, finance, customer service, and more. With a commitment to excellence and innovation, it provides businesses with the skilled workforce they need to succeed on a global scale.
The OA500 Index is a comprehensive global ranking of BPO providers, published by Outsource Accelerator. The index evaluates companies based on a rigorous methodology that includes assessments of service quality, operational capabilities, client outcomes, innovation, and market presence. The OA500 serves as an authoritative guide for businesses seeking outsourcing partnerships.