Home Affairs Ministry launches online immigration services – ending long lines and delays

For years, applying for visas and extensions in Guyana meant early mornings, long lines, and hours of waiting. The sighs of frustration and the shuffle of papers were familiar sounds outside the Immigration Support Services office, where dozens of people gathered daily, hoping to be processed before the end of the day. Now, that long-standing experience may finally change.

The Ministry of Home Affairs, in partnership with the National Data Management Authority (NDMA), has officially launched the digitised Immigration Support Services (ISS) platform, giving citizens the ability to apply for immigration services completely online.
The new platform, accessible via https://eservices.iss.gov.gy, accepts applications for employment, business, student, and visitor visas, along with visa extensions. Applicants can now register, upload supporting documents, and make payments either at the Ministry or through Mobile Money Guyana (MMG+).
The initiative delivers on President Dr Irfaan Ali’s commitment to modernise Government systems and improve public service delivery through technology.
While the system aims to bring convenience to citizens, the Ministry has made sure no one is left behind. Walk-in applicants will continue to be accommodated, with dedicated terminals available at the Immigration Support Services office, where staff will assist those who need help navigating the online process.
Speaking at the launch, Minister of Home Affairs, Oneidge Walrond, said the platform “represents a major leap forward in public service efficiency and citizen accessibility.”
“For citizens, this new system offers significant benefits – shorter wait times, reduced congestion at service counters, and the convenience of applying anytime, anywhere from home or office,” Minister Walrond said. “This means greater accessibility and faster processing, contributing to a more efficient and citizen-centric service.”
The platform, she added, not only improves workflow and transparency but also bridges traditional service delivery with modern technology, “creating a future where digital solutions simplify lives and strengthen institutions.”
The ISS eServices platform marks another milestone in the Government’s push toward a digital-first Guyana, transforming how citizens interact with public agencies and bringing services closer to people, without the wait.