“Know your rights” – Consumer Affairs tells shoppers as holiday shopping begins

…as 461 complaints made so far for this year

With the Christmas season approaching, the Competition and Consumer Affairs Commission (CCAC) is calling on consumers and suppliers to adhere to the Consumer Affairs Act (CAA) as holiday shopping activity increases.
In a statement on Monday, the Commission reminded consumers to assert their rights and ensure they receive value for money, noting that complaints typically rise during the festive period. The CCAC also urged suppliers to comply with their legal obligations under the Act. The Commission advised shoppers to prepare a list and research products and services before making purchases. It further recommended that all contracts and agreements be carefully reviewed and fully understood prior to signing. Consumers were also encouraged to request receipts for all transactions, as these serve as legal proof required for returns, refunds or exchanges. According to the CCAC, items should be inspected before final purchase, and buyers should request written warranties of at least six months. Under the CAA, non-defective goods may be returned within seven days of purchase, provided they remain unused, untampered with and in their original packaging. Suppliers are permitted to charge up to a 10 per cent restocking fee in these cases. The Commission also cautioned businesses against displaying “No Refund” signs or refusing returns, refunds, or exchanges, contrary to the law. Between January 2025 and the present, the CCAC recorded 461 complaints valued at G$471,290,072. Of this amount, issues valued at G$333,969,282 have been resolved, while the remainder is under investigation. The Commission encouraged consumers seeking guidance or wishing to lodge complaints to contact its office on 219-4410/3, WhatsApp 625-0557, or file complaints online at ccac.gov.gy.