MMG to conduct major system upgrade; services unavailable this weekend

Mobile Money Guyana (MMG) has announced that its services will be temporarily unavailable this weekend as the company conducts a major system upgrade aimed at improving security, usability, and overall customer experience.
According to MMG, all services will go offline from 11:00h on Friday, November 7, until 18:00h on Monday, November 10, to facilitate the transition. During this period, customers will be unable to perform transactions, including bill payments, mobile top-ups, and wallet transfers.
The company has advised users to complete all urgent transactions before the scheduled downtime to avoid inconvenience.
“This upgrade represents a new chapter for MMG,” said Mark Singh, Chief Executive Officer of MMG. “We’ve built a stronger, smarter, and safer platform that gives our users more control and confidence when managing their money. The brief downtime is an important step to ensure everything transitions smoothly.”
The upgraded MMG app will feature several new tools and improvements, including password reset and account unlocking options, wallet loading via credit or debit card, and enhanced profile management capabilities. It will also introduce self-registration with ID verification, an onboarding tutorial for new users, and stronger data encryption to boost account security.
Additionally, users will benefit from enhanced privacy controls – such as the ability to hide wallet balances – and improved customer support through a built-in Help Centre with FAQs and assistance features.
“Our goal is to make digital payments feel effortless and familiar,” Singh said. “Whether you’re topping up your phone, paying a bill, or running a small business, the new MMG app makes it easier, faster, and more secure.”
MMG stated that the upgrade is part of its ongoing efforts to expand digital inclusion and improve financial accessibility for individuals and businesses across Guyana.
For further information, customers can contact MMG via email at [email protected] or visit www.mmg.gy. Regular updates will also be shared on MMG’s social media platforms, including Facebook, Instagram, LinkedIn, and YouTube.