New GWI office at Parika to serve 30,000 customers

The Guyana Water Incorporated (GWI) recently launched its second sub-office in Region Three (Essequibo Islands-West Demerara) at the Lotus Mall in Parika, East Bank Essequibo.
According to head of the utility company, Dr Richard Van West-Charles, the new building was constructed with the intention of serving 30,000 customers, not just within the region but from neighbouring areas.

“This opens a gateway to Region Two, Leguan, Wakenaam, to Bartica, which allows us to be in constant communication, where we are looking at various options whereby customers can pay their bills, check their bills and their balances and report to us,” he is quoted by the Department of Public Information as saying.
Also speaking at the launching of the new office was the Deputy Regional Executive Officer (DREO), Jennifer Ferriera-Dougall, who related that the new office will eliminate the unnecessary journey that customers have to take to the Pouderoyen, West Bank Demerara branch, in order to have their bills paid. As such, their bills will be paid on time and this will reduce the number of disconnections in the future.
The construction of this new branch will also aid in the retrieval of outstanding revenues, ensure revenues are collected on time and provide better services to their customers.
There have been discussions about GWI partnering with the Guyana Telephone and Telegraph Company (GTT) so as to give customers in Parika the opportunity to pay their utility bills online via the Mobile Money app. There are also plans to construct another branch in Mahdia, Region Eight (Potaro-Siparuni) in the latter part of 2018.
The Managing Director also related that the company will work in the future to address the concerns of their customers, as it relates to the effectiveness of meters, leakages and urges them to report any instances where vandalism may arise.