New real-time chat feature launches on iMatter App to support gender-based violence victims

In a major move to enhance support for victims of gender-based violence, the Ministry of Human Services and Social Security officially launched a new real-time chat feature on its iMatter App during a series of activities on Friday.
The upgrade allows users to communicate securely and confidentially with trained officers, legal experts and counsellors via instant messaging. This new option is especially vital for victims who cannot safely make phone calls due to the presence of their abuser, or other safety concerns, providing a discreet and potentially life-saving alternative to speaking aloud.

Through the chat platform, individuals can request assistance, seek legal advice, or access emotional support services. The feature also enables Ministry personnel to maintain ongoing engagement with survivors already receiving help, allowing for continuous follow-up and effective case management.
Minister of Human Services and Social Security, Dr Vindhya Persaud, emphasised that survivor safety remains the highest priority. Officers will use the chat tool to carefully assess the situation before any in-person intervention, ensuring that no further risk is posed to the individual.
The launch took place at the Hope and Justice Centre in Vergenoegen, Region Three (Essequibo Island-West Demerara), underscoring the Ministry’s commitment to expanding accessible, survivor-centred services across Guyana.
This technological advancement marks a significant step in providing timely, compassionate, and responsive support for those affected by gender-based violence in the country.
Created in March 2021, iMatter is a collaborative effort between the Ministry of Human Services and Social Security and the Guyana Spotlight Initiative.
Its creation involved local GBV activist Akola Thompson, while Techlify Inc. built the app under the guidance of the United Nations Population Fund (UNFPA) and the Ministry of Human Services and Social Security.
People seeking assistance or resources related to gender-based violence (GBV) can now access services. The app gives users direct access to the country’s 914 toll-free domestic abuse hotline and became available on both Google Play (as iMatter) and Apple Store (as iMattergy) on 22 January, 2022.