To meet the growing demands of the pension population, the National Insurance Scheme (NIS) has expanded its Life Certificate WhatsApp service. Previously limited to six numbers, the service now operates through 20 WhatsApp contacts, allowing pensioners to complete their Life Certificates via a simple video call.
The initiative forms part of NIS’s ongoing commitment to improving accessibility and convenience for pensioners, both locally and abroad. Through the service, pensioners can verify their identity directly with an NIS agent, eliminating the need for in-person visits. The added capacity aims to reduce wait times and ensure the timely processing of pension payments.
The expanded WhatsApp service can be accessed through the following numbers: +592 751 6401, +592 751 6402, +592 751 6403, +592 751 6404, +592 751 6405, +592 751 6406, +592 751 6407, +592 751 6408, +592 751 6409, +592 751 6410, +592 751 6411, +592 751 6412, +592 751 6413, +592 751 6414, +592 751 6415, +592 751 6416, +592 751 6417, +592 751 6418, +592 751 6419, and +592 751 6420.
The NIS encourages all pensioners, especially those residing overseas, to take advantage of this expanded service. Participants are required to have one form of identification and a blank Life Certificate ready during the video call.
Just a few years ago, the Human Services and Social Security Ministry announced that pensioners who have to provide quarterly Life Certificates to ensure continuous old age pension payments are deposited into their bank accounts, can now make a WhatsApp video call to the Ministry to confirm proof of life.
According to that release, the life certificates were signed and stamped by either a Justice of the Peace, Notary Public, Commissioner of Oaths, Medical Practitioner, Head Teacher, Minister of Religion or a Manager of a Bank or Branch of a Bank, and could be dropped off at any of the Ministry’s offices countrywide, or scanned and emailed to [email protected].
