Dear Editor,
Editor, when will Republic Bank stop fooling Guyanese who bank with them? Every day the dailies carry articles of their unprofessionalism in their failure to bring some sort of relief to its customers.
For example, I have not seen my bank account for the past 2 months, since the introduction of their so-called banking platform, which cannot be accessed on my computer as was normally done by the use of the bank security ID card that has numbers to key in when prompted. It was so simple then, now to access your online bank account is very tough because to get the second authentication code that is required, you must have an iPhone or iPad to log in to the Republic Mobile Guyana app to get the code.
This is sheer nonsense. Why can’t the ATM bank card, with its 16 digital numbers, be used instead, replacing that of the second authentication code which is so difficult to obtain? Perhaps the authorities will think this over then come up with a resolution.
Regards,
Albert Persaud
