RioMed responds to erroneous article on e-health record system launch

Dear Editor,
I write in response to your article published on Sunday, January, 18, 2025, on the rollout of the Electronic Health Records pilot at the Festival City Polyclinic.
The article places undue emphasis on a brief interruption during the presentation, portraying it as a system failure. This is misleading.
The interruption was short, did not affect the Electronic Health Records system itself, and was caused by an issue with the HDMI cable connected to the television being used for the presentation.
The EHR platform continued to function as intended.
It is, therefore, disappointing that the journalist involved did not take the time to seek clarification from any of the officials present, or from me, regarding the cause of the interruption before drawing conclusions.
A simple question would have confirmed that the issue was audiovisual equipment-related, not a failure of the digital health system being demonstrated.
Public trust in digital transformation initiatives is important, particularly in healthcare.
Accurate and balanced reporting plays a critical role in building that trust. Exaggerating minor, unrelated technical issues risks undermining public confidence in a programme that represents a significant step forward for the healthcare system.
Constructive scrutiny is welcome, but it should be grounded in fact.

Sincerely,
Hal Mohammed
Regional Manager,
Caribbean & Latin
America
RioMed Limited