Scotiabank rolls out intelligent ATMs to speed up banking services in Guyana

…can process cash deposit instantly, scan cheques, transact bill payments

Scotiabank has completed the rollout of its enhanced automated teller machines across its branch network in Guyana, introducing Intelligent Deposit Machines (IDMs) designed to provide faster and more accessible banking services.
The new self-service terminals allow customers to complete a wider range of banking transactions without visiting a teller. According to the bank, the installation of the IDMs is among its ongoing efforts to modernise services and expand access to banking solutions around the clock.
Country Manager of Scotiabank Guyana Inc, Nafeeza Gaffoor, said the machines are intended to improve the customer experience by making routine transactions quicker and more efficient.
“These enhanced ATMs allow us to deliver a smoother, more efficient client experience,” Gaffoor said. “By investing in intelligent deposit technology, we are giving clients the ability to complete transactions quickly, securely, and at their convenience.”
The Intelligent Deposit Machines allow customers to deposit cash and cheques directly into the machine without the use of envelopes. The system automatically counts cash, scans cheques and verifies deposit amounts, while printed receipts provide images of the deposited items.
Cash deposits made through the machines are processed in real time and are available instantly or within minutes. Cheque images are transmitted digitally to enable faster clearing.
The new machines also expand the range of self-service transactions available to customers. Users can conduct transfers, make loan and credit card payments, pay bills and check account balances through the terminals. The bank described the machines as functioning similarly to a “mini branch” that is available 24 hours a day.
Accessibility features have also been incorporated into the machines. These include large touchscreens, tactile keypads, audio navigation, multilingual prompts and a design intended to accommodate customers of varying abilities.
Scotiabank said the introduction of the enhanced ATMs supports its wider digital transformation strategy and is intended to provide customers with more flexible, technology-driven banking options beyond traditional branch services.
The bank noted that businesses are expected to benefit from the machines as well, particularly through the ability to make secure deposits outside of regular banking hours.