Silvie’s unveils AI agent to transform retail efficiency in Guyana

Silvie’s Industrial Solutions has taken a bold step into the future, launching its first-ever AI-powered product selection agent – Silvie AI – designed to transform the way customers interact with retail.
From as simple as scanning a code, customers in need of industrial items can now connect with the AI, which delivers rapid responses to queries in as little as ten seconds.
The system is intended to reduce wait times and streamline access to the company’s extensive inventory.

Speaking at the launch of the innovative AI-driven solution on Saturday, innovative strategist Avia Maria Lindie explained that the initiative arose directly from customer demand.
She noted that Guyana’s limited human resource pool and high attrition rates meant technology was needed to bridge the gap.
According to her, the AI agent is capable of responding to customers at any hour of the day and is multilingual, offering support in over 50 languages.
Lindie added that the AI provides managers with insights into customer demand patterns that were previously unseen.
“Every query reveals customer demand patterns managers have never seen before; you can also ask questions like and receive answers [for example], ‘What generators do you have available for domestic use? And which products naturally sell together?’” she said.
Lindie also pointed out that the system allows the company’s most experienced staff to focus on high-value relationships instead of routine lookups.
“Your customers get consistent, accurate information whether it’s 9am or 9pm And your business makes decisions based on real customers’ intent, not guesswork,” she added.
Meanwhile, Chief Executive Officer Bramanand Persaud highlighted that the system was rigorously tested numerous times in pursuit of perfection before being unveiled to the public.
“At first, I was not very much on board with [the implementation of this system], but now I’ve started to use it, and it’s fantastic. It is a real game-changer for the industry; it’s 24/7, so when someone cannot get on to an individual, they can definitely get on to the AI agent and get some help and get some information that they need.
However, the CEO was quick to clear up the misconception that the implementation of this AI system excludes the staff of Silvie’s.
“Please do not get this entire concept wrong. We still have people, all right? Because there are folks [in Guyana] like me that like to actually still speak to somebody and get that personalised thought, so we still have people behind all of this that are still there, so you can call and you can speak to somebody.”
Persaud said the AI agent will help the company operate more efficiently.
“But this here will definitely help us to move things ahead faster, because I do not think in Guyana there is another company with the variety of products like us,” he said.
He noted that the company carries a wide range of items, some of which even staff members have difficulty remembering.
“We have a whole host of stuff that even we cannot remember sometimes, but axing the AI agent makes it accessible instantly,” he explained.
Persaud also took the opportunity to thank the Silvie’s team for their dedication.
“I want to give a special thanks also to our team. Our team has worked tirelessly behind this to keep uploading products onto our website so that more items can be available for customers to get to see and solve their problems,” he said.
He concluded by emphasising the company’s commitment to customer service. “Because we pride ourselves as solutions providers. That’s what we want to do – keep offering solutions to our customers.”