US BPO company to hire 100 persons in Linden by mid-2025

Senior Minister Dr Ashni Singh and Public Works Minister, Juan Edghill attended a job fair hosted by Prochant, a US-based Business Process Outsourcing (BPO) company, in partnership with the Government of Guyana in Linden, Region 10 (Upper Demerara-Upper Berbice) on Friday. The event took place at the Watooka Guest House offering residents of the mining town and surrounding communities, access to valuable training and employment opportunities.
Prochant, which specialises in medical billing and revenue cycle services for the US healthcare industry, has been in operation for over 25 years and employs more than 2,500 people globally. In collaboration with the Guyanese Government, the company plans to hire 100 employees by mid-2025, with a long-term goal of expanding further.

Participants of the job fair will receive training through Prochant Guyana, allowing them to pursue careers in areas such as patient interactive services, referral services, and accounts receivable management. This initiative marks a step forward in creating sustainable employment in Region Ten, offering the local workforce a gateway into the global healthcare industry.
Speaking to the over 600 persons in attendance, including Lindeners and officials of Prochant at the job-fair on Friday, Dr Singh officially welcomed Prochant to Guyana, urged them to ramp up their operations and expressed the hope that the US business will expand further and employ thousands of Guyanese in Region Ten and elsewhere in the country.
“This is not a one-off or isolated occurrence. When we (PPP/C Government) came back into Government, one of the first visits I made was to the Call Centre location and said at that time this building must be renovated and brought into operation. We did and completed renovation of operations,” Dr Singh is quoted in a release issued by the Ministry as saying. He further added that the Guyanese business, Midas BPO was brought in and commenced operations. He also further recognised the efforts of Chief Executive Officer (CEO), Malcolm Sobers, of the former Midas Call Centre, who played an integral role in resuscitating the call-centre in Linden in 2021.
The Senior Minister pointed out that over the course of time, Government, recognising the constant changes in the information communications technology sector, also recognised the need to evolve the model of the call-centre from an entry level one providing telemarketing services to a contact centre providing more value-added jobs. Thus, through involvement and leadership provided by Government and the Guyana Office for Investment (GO-Invest), an international partner was sought to create those value-added jobs.
In his 2024 Budget Speech, Dr Singh indicated that Government would continue to support the BPO sector. It has been doing so through the liberalisation and creation of a competitive telecommunications sector soon after taking office in 2020 resulting in a significant reduction in the cost of bandwidth and allowing for the expansion of the Call-Centre industry. In addition, Government has constructed four new Call Centre shells, two each in Essequibo and Berbice as well as a resuscitated the Call Centre in Linden, first established when Government was in office pre-2015.
Singh further outlined the history of job-creation in the mining town through the efforts of the PPP/C to resuscitate and expand the bauxite industry as he alluded to the commissioning of BOSAI’s new kiln 15 in Linden and the MAZ project by President Irfaan Ali aimed at the mass production of metallurgical bauxite, with the investment estimated at over USD 100 million creating approximately 500 job opportunities for Region Ten.
Also speaking at the event was, Minister Edghill who encouraged persons to seize the opportunities of the training provided through Government in partnership with Prochant and when employed, to work diligently in terms of the way they approach the job as the success of the initiative would depend on the quality of work put in.
Chief Executive Officer (CEO) of GO-Invest, Dr Peter Ramsaroop, along with Global Patient Contact Centre Manager of Prochant, Timothy Beasley, thanked Government for the support in aiding the establishment of the company’s presence in Guyana, its support towards training while also pledging to ensure that 100 persons are employed by the first half of 2025.