Collect receipts, inspect goods – consumers cautioned as Christmas shopping approaches

Consumers all across Guyana are reminded to be mindful of their rights under the Consumer Affairs Act 2011, as they go about their shopping for the Christmas season. This call was made by the Competition and Consumers Affairs Commission (CCAC). It said that it is also calling on suppliers to conform to their obligations under the said Act.
During and following the Christmas season, the Commission said it receives a spike in queries and complaints from consumers. To avoid being cheated, the CCAC advised shoppers to ensure that they are provided with receipts as their proof of purchase.
The Commission is urging consumers to read and understand every detail of any contract before signing, insist on warranties and their right to refunds on returns. It also reminded them to inspect goods before purchase and make sure they research products and services before making the final decision to purchase.
The Commission implored suppliers to desist from unfair trade practices by avoiding engagements in deceptive or misleading conduct which includes, insincere and alluring advertising and promotions.
According to CCAC, suppliers should also avoid providing false information on the nature, manufacturing process, characteristics, suitability for a purpose and quantity of goods and services.
The Commission noted that suppliers should also refrain from displaying the “No Refund” signs or refuse to offer refunds on returns as guided by the conditions under the Consumer Affairs Act. Consumers can seek advice and redress from the Commission by calling 219-4410-3 or visiting the website at