GTT offers free mobile services for healthcare workers

GTT has announced that it will be offering free mobile services to doctors, nurses and other healthcare workers, who are aiding Guyana’s battle against the novel coronavirus (COVID-19) pandemic.

The announcement was made on Wednesday via a virtual press conference with the company’s Chief Executive Officer (CEO), Justin Nedd.
Nedd told reporters that the company considered this move, in an effort to show its appreciation to those healthcare workers as well as encourage them to continue battling against the spread of COVID-19.
In order to take advantage of the offer, the healthcare workers would have to register with the Guyana Medical Council and the Nurses Association. GTT would collect the information from those entities on a monthly basis and enable the phone numbers to receive the free data and voice services.
Nedd further related that the company was also looking at other ways of ensuring that other health workers benefit from the free services.
When asked about the restrictions on the free services, Nedd explained that at this time the entire Guyana needed to come together and battle COVID-19, and as a result, the free voice services would not just be limited to calls within the GTT network but would facilitate calls outside of the GTT network.
The free services to the healthcare workers would remain in place until the country’s COVID-19 battle ends.
The CEO reminded that the services offered by GTT were considered to be essential and as the country implements measures to tackle COVID-19, customers could still expect those services from the company. He reminded that at this time a complete lockdown of GTT was not possible, since the country could not be without connection.

Utilise e-services
GTT had announced that its stores closed on April 1 and would remain closed until further notice. This move, according to the telecommunications giant’s CEO, is an effort to promote physical distancing while protecting its staff and customers.

He noted that measures were being put in place to ensure that staff would be retained during the closure, and every effort would be made to accommodate customers through alternative bill payment and customer service options, including the use of the company’s Mobile Money Guyana (MMG) app.
In a press release on Tuesday, Nedd said: “GTT’s responsibility and our commitment to customers and staff mandates us to take this threat very seriously, and to take every action to protect our customers and staff, and Guyana as a whole. Our closure supports the global call for social distancing, and we are encouraging customers to make use of the digital and online options for transactions. There are 220 MMG agents located nationwide; access the one nearest to you as need be to limit movement.”
During Wednesday’s virtual press conference, Nedd told reporters that the company is now forced to implement an e-billing service owing to the fact the printer has shut up shop.
He noted that with the stores closed, customers are advised to register using the MyGTT mobile app, or by sending their email addresses to the company in an effort to access their bills.
He also announced that the company, at this time, would continue to monitor the situation, but the bill payment due date has not been further extended from the 17the.
Nedd explained that the company remained cognisant of the economic effects of COVID-19, but reminded that it had to run its business and was in no position to provide free services.
He is encouraging customers to utilise the MMG service or pay their bills at various agents countrywide.
Customers can aid the company in its “Supporting Our Guyanese Heroes” initiative by contributing to the COVID-19 fight using the MMG Merchant Code 08173.