GTT urges MMG agents not to exploit customers

After announcing that it would be closing its stores from April 1 amidst the growing threat from the COVID-19 pandemic, the telecommunication giant GTT is admonishing agents of the MMG not to exploit customers.
GTT, after the announcement of closure, had encouraged customers to use the MMG service to transact any business, but it has been reported that some Mobile Money Guyana (MMG) agents have increased their fees for bill payments.
GTT’s Public Relations Manager Jasmin Harris has explained that while all bill payments are free through an individual’s MMG account, some bills attract a small fee, Gy$40-Gy$100, when being paid through an agent.
“MMG agents are representatives of GTT, and have agreed to certain terms and conditions when providing service to the customer. We urge customers to visit https://bit.ly/39Bf1Ad to familiarize themselves with the fees associated with different bill payments,” Harris has said.
The company has stated that agents found to be deviating from the fixed fee schedule would be subject to suspension. “The list of MMG agents who are required to follow the fee schedule can be found at http://bit.ly/MMG-AGENTS.
Further, Harris noted that any agent found deviating from the fixed fee schedule would be subject to suspension. Customers can make reports of increased fees to 0488 or through the live chat option.
GTT is encouraging all customers to sign up for MMG, so that they would be able to pay their bills.