…expects greater interaction with customers
The Guyana Water Inc has launched its updated website along with a mobile phone app to improve its efficiency and service delivery to its customers.
The new website allows customers to access their accounts and billing information and to also interact with GWI’s customer care agents. In addition, customers accessing the website can now get the latest information on the work of the company and also know the contractors in their areas.
Managing Director, Dr Richard Van West-Charles said the website is testimony to the capacity of the staff members at GWI. He noted that the utility company would now have a designated group of persons to constantly update the website so that its customers could be guided properly.
“The purpose of this website is to be very dynamic and to collaborate with customers to ensure that if they have queries, they can check their bills, they can check their accounts on the website to see what their balances are and that is important,” he said.
He added that customers can take photos of leakages and submit them on the app and it would be dispatched to the various teams to be rectified.
Meanwhile, the mobile customer service app has been developed to help lessen the burden associated with the payment of bills and meter reading. The customer application will allow customers to submit meter readings, report leaks and view their account balances.
The app developer, Ronson Gray explained that the app puts customers in touch with the water company in a more efficient manner. He said the company had been challenged in various areas, which prevented the effective readings of bills, hence the estimated bills but noted that it would be addressed by the app.
“We think that with the implementation of this application, customers can actually take it upon themselves to read their meters, submit those readings and get a prompt feedback as to what their new balance would be,” Gray explained.
Asked about the reliability of the application, Gray assured that a group comprising 100 persons tested the app extensively.
“We know there are leaks and that leaks affect water quality and, so we have to arrest the leaks as fast as possible. We know now that most persons would have a cellphone so all we want you to do is to download our app and wherever you see a leak take a picture of that leak it comes to us and then our people would be able to correct the leak on a timely basis,” Van West Charles noted.
He related that the company will soon be expanding its service to accommodate the Guyana Telephone and Telegraph’s (GTT) Mobile Money service. He noted that the customers would soon be able to pay their bills using the website, directly connected to the Mobile Money service.
The app is available on Google Playstore and Apple’s App store.