Hundreds to lose jobs as Emerge BPO downsizes in Guyana

Hundreds of employees of Guyanese business processing outsourcing company, Emerge BPO, will soon be without jobs as the company on Tuesday served employees with termination letters stating that it is downsizing its operations in Guyana.

According to one of the letters seen by this publication, the company stated that one of its biggest clients recently pulled its contract which will see the company losing millions. As such, Emerge stated that it will be unable to pay employees and plans to downsize its operations in July.
Emerge BPO, Middle Street, Georgetown, is a nearshore leader in customer management, back office and transaction processing services which opened in Guyana in July of 2008.
The company, which created employment for hundreds, was founded by Adrian Collins and his wife, Carole Fletcher, whose vision was to create a world-class contact centre in the heart of their native Guyana which would perform a variety of outsourcing services to clients and their customers in North America.
Since its opening, the company has continued to develop at a steady pace and is still on the map as a leading nearshore hub for outsourcing from Guyana.
Just recently, Chief Executive Officer (CEO) of Emerge, Heidi Solomon-Orlick and the company’s Vice President of Operations, Dalgleish Joseph, announced an expansion with the investment of a new campus located at Camp Street, Georgetown.
Expected to be completed at the end of 2019, the expansion was targeting some 1500 to 2000 employees with 3000 more to be added within the next five to 10-year period.
After revealing that Guyana is 30 to 35 per cent cheaper than any other nearshore destination to do the outsourcing business, Solomon-Ordick had said that Emerge was in talks with several prospective clients about business.
When contacted, a representative from Emerge told this publication that the company will be issuing a press release regarding the matter on Friday.