Dear Editor,
As long as I can recall, I’ve strongly supported local and strongly defend my choice against those opposing, especially against certain imported stuff. Regardless of what everyone says about the various energy drinks available, I’m yet to taste one. My choice of drinks is from Banks DIH and DDL, and my favourite is the local lemonade, even though many say various negative things about it. I’ve similar views regarding local companies and products, and whilst I support local, along the line, I’ve periodically encountered problems that cause me to pen my opinion of them either advising against using or with the intention of improvement.
Editor, my recent experience with GTT caused me to vent my anger via the newspapers after repeatedly trying to resolve the issue through numerous phone calls. The very day it was printed, various staff called to rectify the situation and within two days, it got rectified, even though I am not completely supportive of the methods used. GTT has serious issues with their various methods in regard to dealing with customers and in my opinion, they are holding consumers at ransom, but regardless, I strongly support them and advise many to use their service after evaluating similar services provided by others.
As a matter of fact, Dwayne Thom comes to me seeking advice and I instructed him to take the GTT Fibre service, and two months after, he is one of the lucky winners to win a car from their recent promotion, with that being the first time for him using any service from GTT.
Over one month after, then he receives his car, and to date, he cannot receive his number plate and documents that were supposed to be provided by the auto sales. Is that normal? I would like to thank the PR for GTT Ms. Jasmain Harris and the staff for their assistance with my situation but am still concerned about the other customers who face other issues and are not able to get it sorted out, especially using the means. There are many issues that could be resolved easily, but I cannot understand why they aren’t.
Management should really address these lapses, instead of the company losing customers and deterring potential customers.
Sincerely,
Sahadeo Bates
