Home News Passengers still awaiting reimbursements from Fly Jamaica
4 months later
Today makes four months since a Fly Jamaica aircraft, destined for Toronto, Canada, crash-landed at the Cheddi Jagan International Airport (CJIA) in Timehri, East Bank Demerara, leaving hundreds of passengers stranded who are yet to be reimbursed.
Passengers, who not only were onboard the crashed aircraft, but others who booked their flights ahead of their actual travel date are also still waiting in suspense for their monies to be refunded.
Several fuming passengers reached out to this publication on Friday and complained that although they were promised a refund by the end of last month, they are still waiting with no word from the company.
One person said that she contacted the travel agent with whom she booked the flight but was informed that the agents are also awaiting word from Fly Jamaica on the matter.
Meanwhile, another passenger explained that he too was promised that payments would have commenced since last month.
Other affected passengers have turned to social media to complain of the customer service being provided by Fly Jamaica, as telephone calls to the airline are seemingly going unanswered. Persistent persons have said they would have exhausted their efforts to contact the local office, only for their calls forwarded to voicemails and answering machines.
Vikask Ramnarine, an inconvenienced passenger told <<<Guyana Times>>>, “I understand that the process to refund customers will take time, but I expected this period [to] be at least 3 days since this was not our fault and it’s very unfair that we have to wait 6-8 weeks for our money to be returned to us. Also taking into consideration the airline held this money since August 2018 and they do not have any service to provide, no instant refund”.
According to him, the company owes him a total of US$720.
Head of the Guyana Civil Aviation Authority (GCAA), Egbert Field told this publication on Friday that he was unaware of payments being made to affected customers.
Meanwhile, when contacted on Friday, an officer at the airline told this newspaper that “refunds are not available at this time”. The employee was also unable to provide a timeline for when payments can be expected.
A representative from the airline recently told sections of the media that it was considering resuming services by mid-March.