Poor quality 4G network to be rectified by December – Hughes

Public Telecommunications Minister Cathy Hughes has indicated that the disappointing 4G network service citizens are provided with will be rectified by the end of the year.

Hughes stated that she has spoken to both service providers and they have promised that customers will be given better services by the end of the year.

Telecommunications Minister Cathy Hughes
Telecommunications Minister Cathy Hughes

Since the companies – GTT and Digicel – rolled out their 4G network services, many persons have complained that the service provided is less than satisfactory.

“I would like to say I have ongoing regular discussions with both telephone companies. I too, like everybody else, understand and have to deal with the challenges of dropped calls systems going down quite often.”

However, the customers’ complaints are resounding and as such, the Minister indicated that the fault should not be placed squarely on the shoulders of the companies. “In fairness to the telephone companies, we really gave them a very short space of time to put out 4G. I had a situation where we were having thousands of people coming to Guyana in May and therefore they are having to really build out,” she said.

According to the Minister, this includes importing specific pieces of equipment and re-training staff. Nevertheless, she is confident that her constant interface with the companies would bring some change.

“We are in a period of transition… but by the end of the year, it is going to be chalk and cheese,” she noted.

Earlier this year, GTT launched its “Free Basic 4G Services” – designed to give customers free 4G access to information from more than 20 local and international sites including Wikipedia, Guyana Learning Channel.com, google.gy, gina.gov.gy and all major news sites in Guyana.

Digicel rolled out its 4G smart bundles which consisted of bigger data bundles and free talk and texts to all local numbers, which will be available to all postpaid and prepaid Digicel customers.

The company promised that the service would be available to all its customers in Georgetown, Berbice, Essequibo, Linden and out-of-town areas, such as Port Kaituma, Kwakwani and Mahdia.