Government is urging the Guyana Power and Light contractors to provide better services to its customers.
This call was made by Minister within the Public Works Ministry Deodat Indar during a meeting with the disconnection and reconnection contractors of Guyana Power & Light Inc at the Agriculture Ministry’s Complex, where he urged them to avoid altercations with customers and to provide better services.
The meeting also saw the Minister attempt to understand the placement of the contractors throughout the country and the timeframe of their responses to calls from customers.
Bharat Dindyal
The Minister reminded contractors that when they go out in the fields, they are ambassadors of GPL and should conduct themselves as such when dealing with customers.
“GPL is a Government-run institution, and you have to make sure the customer is treated fairly,” the Minister stated.
He went on to say, “We want GPL to have a positive view out there and it starts with us. We’re the ones going out to deal with the difficult confrontations; we have to make sure we don’t get into arguments with people.”
They were also encouraged to conduct honest work and not charge customers for services they should not be paying for.
Indar also made known his satisfaction that GPL has been placing contractors all across the country in an effort to provide better and faster responses to calls from customers.
In light of the pandemic, customers owing below $50,000 within the past 18 month are currently not being disconnected.
Works Ministry, Deodat Indar
Rather, they are informed and encouraged to make outstanding payments at the soonest time possible to avoid disconnection.
Meanwhile, contractors complained that they are often times verbally abused by hostile customers while performing their duties.
In response to this, Chief Executive Officer of GPL, Bharat Dindyal in his remarks reminded the contractors that the company is providing a service and while nine out of 10 times they may not engage hostile customers, the one time that they do is what reflects on the company and they are also putting their own safety at risk.
