Teleperformance aims to create over 1000 new jobs next year

Teleperformance is aiming to create over 1000 new jobs in 2022, its Chief Executive Officer revealed on Monday.
CEO Luis Baretto was at the time addressing Teleperformance’s 5th Anniversary ceremony at the Pegasus. He pointed out that Teleperformance currently employs 1200 persons in Guyana. This is an increase from 846 employees in August 2020. Of this amount, he added that 50 per cent work remotely.
According to Baretto, Teleperformance’s recipe for success is built on high technology, including reliable and redundant Informational Technology architecture and the company’s focus is on hiring the right people along with continuous training and development.
During the ceremony, on behalf of President Ali and the Government, Finance Minister, Dr Ashni Singh congratulated the efforts of Teleperformance Guyana, even as the country continues to combat the challenges of the COVID-19 pandemic. He also welcomed the projected expansion plans of the company, including its plan to add approximately 1000 new jobs by the end of 2022, with the possibility of even more jobs as the company explores options for a second facility. He highlighted that the BPO industry currently employs 4135 persons, an increase of 1229 new jobs for Guyanese countrywide when compared to August 2020.
The Minister pledged the Government’s continued support to the development of the Business Process Outsourcing (BPO) Industry in Guyana, recognising Information and Communications Technology (ICT) as key to building an economy for the future and also as an enabler for job creation.

Dr Singh expressed his satisfaction that Teleperformance, the global leader in the BPO industry recognised Guyana’s unique advantages and competitiveness as a destination for BPO businesses, including a highly educated workforce, strategic geographic location and the county being a native English-speaking one.
While welcoming Teleperformance’s expansion plans in Guyana and the Caribbean, Minister Singh also urged the company to expand its regional footprint to areas such as Linden, Berbice and Essequibo. Teleperformance has adapted to the COVID-19 pandemic both globally and here in Guyana, where employees who work from home account for 50 per cent of total employees. This not only creates employment in hard-to-reach areas, but also facilitates employment of persons who, due to domestic circumstances, cannot attend a physical office set-up. It also lays the groundwork for the development of the resource pool in new areas/regions where new expansion is planned.
Government has expressed its intention to continue to work closely to build and support the BPO industry, creating the necessary enabling environment and improving the ease of doing business.
The Minister was accompanied by CEO of the Guyana Office for Investment, Dr Peter Ramsaroop.