…no word from airline since last Thursday
Passengers travelling on Fly Jamaica flights out of Guyana to Toronto, Canada have been left stranded with no word from the airlines since last Thursday.
Guyana Times has been told that the last time hundreds of passengers heard from the airline officials has been last Thursday, when agents contacted them to informed them not to travel to the Cheddi Jagan International Airport, since their flight had been cancelled.
Speaking with Guyana Times, one frustrated passenger, Fazil Mirza, said he has, on numerous occasions, attempted to reach someone from the airline for an update on the situation, but to no avail. He said he is at his wits’ end, since he has been stranded in Guyana.
“If someone had informed us as to what is happening, we at least would know what is happening; but no one from the airlines is saying anything to us,” Mirza told this publication.
He added that his son has to return to school on Monday, and his business has been closed as a result of this delay.
“It is ridiculous that these people are hiding from us. No one is answering the office phone, and the cellular number provided has been turned off. My business (has been) closed for a number of days now. I have since contacted an attorney to examine my legal options,” Mirza said, adding that this is the third time this is happening to him with this particular airline.
He explained that he has been trying to get an alternative flight, but the other airline is fully booked.
Another passenger said she was scheduled to return to work since Saturday, but because of the delay, she has had to call her supervisor and inform him of the situation.
“If it was because of the blizzard we would have understood the situation, but it’s (been) since Thursday (that) we are stranded, so it cannot be that. It is disheartening to know that we paid our money and this is how we are being treated,” the woman said.
Guyana Times has been told that passengers travelling from Toronto to Guyana have also been stranded at the Pearson International Airport.
This is not the first time that Fly Jamaica has experienced major delays. In December, 2017, a few days before Christmas, frustrated passengers had complained that flights between Georgetown and New York were cancelled before of technical problems the airline was experiencing. In that instance, passengers had taken to social media and bashed the airline for keeping them in the dark.
In July last year, passengers of the same airline had vented their frustrations, again on social media, as a result of the poor communication from airline employees.
