Demerara Bank leads charge in shaping future of banking on digital frontier

– to install ATMs at new, strategic locations

In this age of technological advancement and innovation, Demerara Bank (DBL) is leading the way in transforming the banking landscape of Guyana with a strong emphasis on customer convenience and satisfaction.
As part of its transformation and commitment to improving customer experience, DBL has formed a strategic partnership with the globally renowned Salesforce, a leader in Customer Relationship Management (CRM) and cloud computing solutions. Sharing this exciting news, Chairman of the BBL Board, Komal Samaroo, emphasised the critical role this partnership plays by stating, “This investment will reduce downtime and allow for faster transaction processing, while ensuring security and reliability of our services”.

Customers are expected to experience these benefits in the new year, where they will have the convenience of submitting their application for new accounts, loans, or credit cards online and easily track the status of their applications.
He further pointed out that embracing technology allowed for more accessibility and convenience. The online platform is geared towards becoming the trending accepted method of payment, as more customers prefer digital channels for banking transactions, and this adaptation ensures that the bank remains relevant and aligns with the evolving needs of its customer base.
Remaining committed to providing excellent customer service, DBL will be expanding its ATM fleet in the new year to include additional machines at high-traffic and new locations.
These machines, designed with customers in mind, feature user-friendly interfaces coupled with improved functionality and security, such as cash recycling and simple & secure deposits, and will provide a hassle-free and safe banking experience.
This expansion of ATMs will allow customers to have greater convenience and accessibility to banking services.
In alignment with the Chairman’s vision, DBL’s Chief Executive Officer (CEO) Pravinchandra Dave reiterated that DBL remains dedicated to achieving excellence in every aspect of its operations, and is fully dedicated to ensuring a smooth transition for customers throughout this journey.
He added that the bank is set to unveil a range of new interfaces, including mobile banking, and user-friendly portals will provide unmatched comfort for customers.