GWI embarks on countrywide holiday disconnection campaign

As the holiday season approaches, the Guyana Water Incorporated (GWI) has taken a decision to embark on a countrywide disconnection campaign dubbed “Let it Flow and Keep the Glow”, targeting customers with outstanding balances as well as current charges.
To avoid disconnection, customers are urged to settle all payments at any GWI office or authorised payment agency countrywide (these include SurePay, MMG, Bill Express, post offices, Scotiabank, Republic Bank, GBTI and Citizens Bank).
Once disconnected, GWI cannot guarantee reconnection within seven working days. To accommodate customers, GWI has extended its opening hours beyond weekdays and therefore will be opened to facilitate payments on December 4, 11 and 18 from 09:00h to 14:00h.
GWI has recorded a significant increase in its water production and usage since the start of the COVID-19 pandemic. This has resulted in a much higher production cost. Revenues, however, have not been consistent with this increased consumption.
As a result, the utility company is forced to roll out this disconnection campaign with the aim of recovering its operational costs.
The “Let it Flow and Keep the Glow” disconnection campaign is expected to run from December 1 to 30.
Customers can query their account balances by contacting GWI’s Customer Call Centre on 227-8701, WhatsApp 620-1667 or their local GWI office.