Immigration officers benefit from customer service training

Scores of officers attached to the Immigration Department of the Guyana Police Force benefitted from the first session of a five-month training entitled “Delivering Quality Service” organised by the Guyana Tourism Authority (GTA) in collaboration with The Caribbean Tourism Organisation.
The training, held between April 2 and 4, focused on educating and empowering officers who interact with travellers and visitors in the areas of customer service, visitors’ welcome and hospitality techniques.
The training was also organised with the aim of improving first impressions and the overall quality of a visitor’s experience at all of Guyana’s international ports of call.
Officers from various ports of entry and departments within the Immigration Department, including Cheddi Jagan International Airport, Eugene F Correia International Airport, Moleson Creek, Criminal Investigation Department, Parika and Immigration Headquarters participated in the three-day course which was held at the Officers Training Centre at Eve Leary, Georgetown.
Deputy Director of the GTA, Carla Chandra explained that the training was designed to raise awareness of the importance of customer service and hospitality in Guyana and the impact it has on incoming travellers and citizens returning home.
“The training created an understanding of the role each individual play in delivering quality service, the importance of first impressions, and the value of each individual’s personal brand, impact and attitude. This initiative is helping to boost the quality of service at our various ports of entry, passport office and police clearance office and immigration staff as a whole,” She stated.
Additionally, the training was facilitated by trainer and owner of Solution Pro Group Inc, Marlon George along with Deborah Clementson from the Travel Industry Development and Operations Division within the GTA.
The GTA encourages those persons who are interested in an upcoming tourism-based training in May through August 2019 to contact Davina Layne at 219-0091 or [email protected] for more information as the agency stays committed to elevating Guyana’s tourism sector.