Digicel rejects GTT’s “programming issues” claim

‒ for disruption in SMS services

Digicel Guyana Inc. has refuted claims made by the Guyana Telephone and Telegraph Company Limited (GTT) that Digicel “programming issues” are responsible for GTT customers not receiving Digicel text messages.
The GTT related that it first became aware of the issue from feedback received from its customers, and having determined that the Digicel network was responsible for the problem, its technical team has been providing assistance to the Digicel team to have the issues on that company’s network resolved.
But Digicel is claiming that this issue is ongoing, and as such, the respective technical teams of both Digicel and GTT have been in continuous discussions in relation to this issue, and more so in relation to continuing work to find a solution to the problem.
The Chief Executive Officer of Digicel Guyana, Mr Gregory Dean, has said that “Digicel’s only interest” is in having a fully functioning service.
“We firmly believe that, in the interest of customers, our joint efforts should be focused on finding an effective solution (to this problem) within the shortest time possible,” Dean has declared.
In a statement, Digicel also noted that the timing of this latest GTT outburst strategically coincides with the July deadline for the ending of the telecommunications monopoly in Guyana; and that company has noted that the deadline has already passed.
“Nevertheless, Digicel remains committed to ensuring that consumers benefit from all that liberalisation has to offer, and looks forward to the opportunity to be able to serve them with a full suite of innovative and value-packed communications services”, Digicel has said.