Home News Fly Jamaica promises repayment to passengers next week
The Competition and Consumer Affairs Commission (CCAC) has been forced to intervene in the situation with Fly Jamaica and its passengers, as the airline has failed to begin payments to their inconvenienced customers, since the crash-landing of the Boeing 757 aircraft on November 9, last year.
The Public Relations Officer (PRO) of CCAC, Allison Parker on Tuesday told Guyana Times on Wednesday that the airline was recently written to by the Commission, after it received several complaints from passengers. She said the airline has since assured the Commission that it will begin repayments in the new week.
She however noted that Fly Jamaica had also made a similar commitment to begin reimbursements since February.
Parker explained that the airline would be summoned to a meeting should it fails to meet this most recent promise. She added that if the commitment is not met then the next move would be for the matter to be brought to the attention of CCAC’s Commissioners who will deliberate on the way forward.
It has been well over four months since a Fly Jamaica aircraft, destined for Toronto, Canada, crash-landed at the Cheddi Jagan International Airport (CJIA) in Timehri, East Bank Demerara, leaving hundreds of passengers stranded, and who are yet to be reimbursed.
Passengers, who not only were onboard the crashed aircraft, but others who booked their flights ahead of their actual travel date, are also still waiting in suspense for their monies to be refunded.
Several fuming passengers reached out to this publication as recent as Friday last and complained that although they were promised a refund by the end of last month, they are still waiting with no word from the company.
One person said she contacted the travel agent with whom she booked the flight but was informed that the agents are also awaiting word from Fly Jamaica on the matter.
Meanwhile, another passenger explained that he was promised that payments would have commenced since last month, however, there is no sign of the airline moving towards this.
Other affected passengers have turned to social media to complain of the customer service being provided by Fly Jamaica, as telephone calls to the airline are seemingly going unanswered. Persistent persons have said they would have exhausted their efforts to contact the local office, only for their calls to be forwarded to voicemail and answering machines.
A representative from the airline recently told sections of the media that it was considering resuming services by mid-March.